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The Train the Trainer model is a training strategy widely used in the workplace. The trainer, a subject-matter expert, trains other employees – in the use of a new sales program, for example – and simultaneously teaches them how to train others in the use of the program.

Team building is a collective term for various types of activities used to enhance social relations and define roles within teams, often involving collaborative tasks.

A Safety and Health Management System (SHMS) is a systematic approach to managing safety and health activities by integrating occupational safety and health programs, policies, and objectives into organizational policies and procedures.

Crisis management is concerned with responding to, managing and recovering from an unforeseen event. Risk management is concerned with identifying, assessing and mitigating any activity or event that could cause harm to the business. Risks can be strategic or operational in nature.

Neuro-linguistic programming is an approach to communication, personal development, and psychotherapy created by Richard Bandler and John Grinder in California, United States in the 1970s.

Leadership is both a research area and a practical skill encompassing the ability of an individual or organization to “lead” or guide other individuals, teams, or entire organizations.

“Kobetsu-Kaizen” refers to the “individual improvement for further efficient production systems.” It means efforts to select model equipment or a model line and to challenge the target of zero losses through project team activities according to improvement themes.

The International Organization for Standardization is an international standard-setting body composed of representatives from various national standards organizations. Founded on 23 February 1947, the organization promotes worldwide proprietary, industrial and commercial standards.

Proper grooming and professional appearance are important to gain not just positive impression but also respect in the workplace. First impressions matter and the way you look and carry yourself create impact on people you get along with in the work setting.

Customer service is the act of taking care of the customer’s needs by providing and delivering professional, helpful, high quality service and assistance before, during, and after the customer’s requirements are met. Principles of Marketing: Help and Review / Business Courses.

Communication is the act of conveying meanings from one entity or group to another through the use of mutually understood signs and semiotic rules. The main steps inherent to all communication are: The formation of communicative motivation or reason. Message composition. Message encoding.

Entrepreneurship has been described as the “capacity and willingness to develop, organize and manage a business venture along with any of its risks in order to make a profit”.

Brainstorming is a group creativity technique by which efforts are made to find a conclusion for a specific problem by gathering a list of ideas spontaneously contributed by its members.

5S is a workplace organization method that uses a list of five Japanese words: seiri, seiton, seiso, seiketsu, and shitsuke. These have been translated as “Sort”, “Set In order”, “Shine”, “Standardize” and “Sustain”.